AI Video Analytics Make Cities Smarter

Smart cities offer many advantages that traditional municipalities only dream about. With the right technology in place, smart city initiatives can optimize traffic, improve public safety, maintain proper air quality, and enhance the community.

All of this is possible with video analytics powered by artificial intelligence (AI). When connected to surveillance cameras, AI-based video analytics collect data that can improve city life by keeping an eye on the movement around its streets, plazas, parks, and municipal buildings.

For example, one large city in North Africa uses this smart city technology for a host of different purposes—including traffic management systems, stopping illegal parking, preventing loitering and trespassing, and detecting and tracking suspicious vehicles across multiple surveillance cameras. To keep track of all this movement, the city uses an AI platform developed by video analytics provider AllGoVision Technologies, which leverages multiple algorithms to deliver a wide range of functionality.

“We created a generic platform where we can actually pick and choose algorithms that can be used,” says Aji Anirudhan, the company’s Chief Sales and Marketing Officer. “The algorithm which actually comes into play depends on the location where it’s implemented.”

Data collected from crosswalks at busy intersections can help improve safety—potentially keeping citizens out of harm’s way (Figure 1). If data shows a recurrence of accidents in specific spots, city planners can add signs and traffic lights, or redesign traffic lanes, to avoid accidents and ease congestion, Anirudhan says, adding, “Our system then becomes an input to a much bigger planning system for the city.”

Computer vision detecting a person crossing the street with an incoming car
Figure 1. AllGoVision leverages AI-based video analytics to detect potential incidents, enhance city life, and improve planning decisions.

“It wasn’t too long ago that surveillance systems were restricted to a small number of users. But today that has changed a lot. Capturing meaningful analytics from video has evolved over the years beyond safety and security to operational efficiency,” Anirudhan continues. “Critical intelligence captured from surveillance cameras helps redefine what city management and planning mean.”

Driving Outcomes with AI Video Analytics

Because of all the benefits that come with these new advancements, AllGoVision aims to help various businesses and industries successfully implement AI solutions. For instance, Anirudhan explains many of its customers often struggle to harness the power of visual intelligence.

“Our technology analyzes video footage to extract valuable visual information, which is then seamlessly integrated with other relevant real-time data sources. By combining visual intelligence with data-driven decision-making processes, AllGoVision empowers our customers to make more-informed and coherent decisions,” he says.

“Capturing meaningful #analytics from #video has evolved over the years beyond safety and security to operational efficiency.” – Aji Anirudhan, @AllGoVision via @insightdottech

Beyond traffic management and pedestrian safety, the platform can help optimize public parking as well as operationalize safety monitoring of utility companies like power and water throughout a municipality.

AllGoVision’s generalist approach makes it customizable to a variety of environments by matching algorithms to desired outcomes. And even better, AllGoVision makes the power of video analytics accessible to all customers, no matter their AI knowledge.

Take gas stations, for example. The use of video analytics helps operators see whether attendants are prompt, efficient, and courteous—which affects customer service. But there’s also an operational aspect. Video monitoring lets operators track all kinds of activities. For instance, if a gas spillage occurred, it can determine if the area has been cleaned or not.

In the classroom, AllGoVision helps gauge a teacher’s effectiveness in engaging students—or whether students are pursuing the right educational track. EdTech companies in countries such as India, where students pay for instruction, leverage behavioral analytics to drive outcomes. And those outcomes translate to revenue for the companies.

“AllGoVision’s advanced algorithms and deep learning capabilities enable us to provide cutting-edge features such as real-time object detection, facial recognition, behavior analysis, and more. These capabilities further enhance the value we bring to our customers’ AI initiatives, allowing them to unlock new possibilities and improve their overall AI maturity,” says Anirudhan.

Open Framework Keeps Costs Down

While using multiple sets of algorithms provides several benefits and opportunities across industries, it also makes the AllGoVision platform processor-intensive—which potentially could get expensive for the customer. But working with Intel has helped the company moderate costs, according to Anirudhan.

By leveraging the Intel® Distribution of OpenVINO Toolkit, AllGoVision optimizes the platform’s processing requirements.

OpenVINO provides an easy-to-use AI toolkit that allows us to port multiple AI models easily to Intel platforms. By supporting CPU and iGPU seamlessly, it allows us to access all the Intel platforms with the same software base. Recent Intel advances in the CPU architecture have enabled us to run more AI models on the CPU without needing an additional GPU,” Anirudhan explains.

OpenVINO is also the key to creating a solution that can handle a variety of use cases.

“OpenVINO can not only support AI and computer vision use cases but can also extend it to natural language processing use cases so that will cover an even broader range of applications. OpenVINO provides a set of tools to help optimize the AI models that developers would use and also help them to deploy to a wide range of hardware for efficient inferencing in real-world use cases,”says Zhuo Wu, a Software Architect at Intel.

In another effort to keep down costs, AllGoVision is cloud-enabling its platform.

“Even if the costs are optimized, when you are running something like a 5,000-camera campus, the CAPEX cost is a challenge for many of our customers to justify. So what we are trying to build is a system where we could work with partners and do a combination of edge-plus-cloud model offered as a SaaS business model,” Anirudhan says.

In this model, cameras and some servers would run on the edge and, depending on the use case, some data would be sent to the cloud for analysis and presentation to the customer.

Another development for the future is to integrate the solution so that different areas of operations can share information and learn from one another’s experience. For instance, data collected at airports, in parking lots, roads, city plazas, and municipal buildings would be aggregated and reviewed in a centralized location to enable a more concerted, organized approach to running a smart city.

This is just the beginning of AI’s impact within smart cities and industries.

 

This article was edited by Christina Cardoza, Associate Editorial Director for insight.tech.

This article was originally published on January 24, 2023.

Edge AI + IoT Solution Integrators Speed Time to Market

AI is the perfect example of a disruptive technology—and even established companies can take advantage of the digital transformation prospects that can bring.

For systems integrators (SIs) in particular, it is a time of unprecedented opportunity. In nearly every industry, SIs enjoy strong customer demand for AI-enabled digital transformation. But building an AI-enabled solution that’s market ready can be time- and labor-intensive.

“The AI product marketplace is extremely fragmented, and systems integrators lose a substantial amount of time sending their engineers out to look for all the different hardware and software elements to deliver a solution that meets spec,” says Allan Hia, South Asia Senior Director for WPG Holdings(WPG), an Intel® IoT solution aggregator that serves OT and IT SIs.

This poses a real problem for today’s SIs, who are under pressure to bring innovative AI solutions to market quickly—or risk being left behind.

Scalable, Repeatable Edge AI Solutions Speed Time to Market

In this difficult environment, full-service aggregators like WPG make it possible for SIs to enter the AI marketplace. With large footprints that span borders and industry verticals, aggregators can provide a number of unique benefits to their partners:

  • Edge AI platforms that are fully integrated and tested, which can be purchased as easily as a component part.
  • Access to new markets through an international network of solution providers and established business relationships with hard-to-reach end customers.
  • A range of value-added services, including financing, training, logistics, and help with import/export in international markets.

#IoT solution aggregators deliver value to all parties involved in #DigitalTransformation, across multiple industries. WPG Holdings via @insightdottech

In short, IoT solution aggregators deliver value to all parties involved in digital transformation, across multiple industries.

“For SIs, the biggest benefit to working with a solution aggregator is that it speeds time to market,” says Hia. “It gives them access to repeatable solutions that have already been developed to the proof-of-concept stage or beyond.”

For hardware, software, and cloud technology providers, aggregators offer a way to scale, and help open doors and smooth operations in new markets. And end customers benefit as well. They get best-of-breed, AI-powered solutions that deliver positive business outcomes—without the need to invest in technology development.

SIs Benefit from Partner Ecosystems

A good example of how aggregators can benefit multiple stakeholders at the same time is WPG’s partnership with V-Series, an IoT solution provider in Malaysia. The two companies collaborated to develop Kawanmu, an AI-enabled self-service delivery solution for multi-tenant residences and offices.

Kawanmu is an Intel® processor-powered smart locker and vending machine system that integrates a number of hardware and software elements into a single system:

  • Smart locker units for package and food deliveries
  • Modular design flexibility for UV-C vending machine to combine with 3 locker modules
  • UV-C disinfection system automatically sanitizes delivered goods and food items
  • Barcode scanner for cashless payment and picking up parcel and food
  • Interactive screen that enables customer recognition and intelligent display
  • Back-end cloud management system for tracking, control, and inventory management
  • Mobile app helps customers track parcels, receive alerts, and make cashless payments

It’s easy to imagine a solution like Kawanmu finding buyers in almost any major city in the world. There is a global demand for contactless experiences—and managing food and package delivery in busy lobbies and entryways is a universal problem.

But for a systems integrator, pulling these disparate technologies together into a unified, turnkey solution would have been a formidable undertaking requiring lengthy development work. Because of partnerships like the one between WPG and V-Series, they now have a better option. The result, remarks Hia, is a classic win-win scenario: “It’s good for WPG, good for V-Series, SIs—and great for the end customers.”

Edge AI Goes Mainstream

Solution aggregators create business partnerships where everyone benefits while establishing an AI-enabled product marketplace in which end customers can feel assured of quality. In this, WPG’s own technology partnership with Intel is a major factor.

“We view Intel as the key technology leader in terms of AI computation power—with their processors as well as development resources such as the Intel® OpenVINO Toolkit, which we leveraged to add smart display functionality in the Kawanmu solution,” says Hia.

He also cites Intel’s extensive stress and compatibility testing of particular value: “When you’re building on a computing platform with well-defined and well-documented capabilities, it speeds development, and it makes it easier to provide solutions that eliminate the unknown for SIs and end customers.”

The impact of solution aggregators on the adoption of edge AI is already significant. But their long-term effect may be even more important, as they are helping to develop a broader product ecosystem for solutions that use AI at the edge. Hia likens the evolution of AI to what happened in the world of ICT 20 years ago: “One day, perhaps as soon as five years, AI will be as seamless as ICT. People who want an AI-powered solution, will know exactly what they need, and they’ll just order it.”

And as Hia sees it, the potential of a mature ecosystem of edge AI-enabled products is enormous: “It will be huge. The usage model will be high. The deployment volume will be comparable to smartphones or laptops.”

At the moment, it may seem strange to think of a world in which fully realized edge AI solutions have become, of all things, commonplace. But that’s because the digital transformation of business is still just beginning. In the coming decade, solution aggregators will play a major role in driving that transformation—building bridges between enterprises, between markets, and to the future.

SIs Find New Prospects with Industrial Asset Tracking

There is a saying that you don’t know what you don’t know, and when it comes to factory automation in industrial operations, not knowing where your assets are can leave your company vulnerable. Fortunately, new technology advancements like AI and powerful edge computing can provide the informed decision-making you need.

Whether you manage a factory floor, warehouse, processing facility, or other industrial setting, visibility is what drives better planning and execution. In these environments, accuracy is paramount. Continuous awareness of the movements of production material, personnel, vehicles, and machinery provides the knowledge necessary to guide operations. This is where real-time asset tracking brings real value.

For example, location data can improve employee safety. Knowing when workers on the factory floor are too close to machinery allows mobile equipment to be shut down automatically. Or, when you determine that vehicles are on a collision course, you can implement braking or evasive measures.

And having precise coordinates on every asset allows operations managers to identify bottlenecks and improve functions across their facility. Tracking inventory can make procurement and ordering procedures more accurate.

The basis of these decisions must be verifiable information. “How do you know you need more forklifts or overhead cranes?” asks Prankit Gupta, Solutions Architect and Technical Product Manager at Ingram Micro, a global solutions integrator. “If you don’t have data to back it up, it’s just a gut feeling.”

Asset Tracking Powers Factory Automation

To tackle these challenges, Ingram partner Sewio developed an end-to-end Industrial Asset Tracking solution powered by ultra-wideband radio technology. Its real-time location system (RTLS) uses sensor tags placed on assets, vehicles, or people, which connect to anchors across the facility. The anchors do the heavy lifting—triangulating the location of the tags to a 30cm accuracy.

The system’s location engine software processes radio signals and translates them in X, Y, and Z coordinates, enabling RTLS analytics, which define business rules and metrics. Plus this information can be integrated with existing API or ERP systems for business insights.

In addition to the benefits of location tracking, Ingram offers end-to-end services that ensure both systems integrators (SIs) and end customers can not only implement these solutions but also derive the greatest benefits from them.

“This technology has come a long way in the last five to ten years, and it can be challenging to enter this space and know the right tech or vendor to choose,” says Bhavesh Patel, Senior Exec of IoT, AI and Hyperautomation Solutions at Ingram Micro. “We engage directly with industry stakeholders and decision-makers to help our partners cut through the noise in disruptive tech—by providing everything from demos and solutions to managed services.”

This kind of consultation and support, along with personalized solution design, are making it more viable than ever for industrial SIs to enter the indoor location services market and gain that all-important visibility into their processes.

At the heart of Sewio technology and Ingram Services is an enhanced work environment. “From real-time production visibility to automated safety systems, these solutions are all about improving the industrial workplace,” says Gupta.

Proof-in-point is a project where Ingram Micro, Sewio, and their SI partner developed a unique solution for a waste management facility. In an environment where tagging assets was neither necessary nor desirable, the team used indirect tracking technology for managing workflows in both indoor and outdoor environments. This solution traced materials’ conditions with a fully integrated system, resulting in more efficient monitoring and lower costs.

“Every #SystemsIntegrator is at a different stage of their #DigitalTransformation journey due to the rapidly evolving nature of industrial markets.” – Prankit Gupta, @IngramMicroInc via @insightdottech

Powerful Edge Computing

Tracking resources with high accuracy requires powerful computing power at the network edge. “The Intel® processor-powered edge server is at the heart of these solutions, potentially looking into millions of data points,” Gupta explains. “Customers need something that is efficient, reliable, and above all, scalable for their operations.

This reinforces the value of working with aggregators like Ingram Micro that have deep knowledge on the best technology and tools as well as the scale to deliver both off-the-shelf and customized solutions.

“Every systems integrator is at a different stage of their digital transformation journey due to the rapidly evolving nature of industrial markets,” says Patel. “With the right support they can build their own IoT systems and increase their capabilities with reliable, scalable, and validated solutions.”

At the same time, solution providers like Sewio can expand their market share by collaborating with Ingram Micro. They can access different industries, leverage support, and reach new customers.

Even more, Sewio technology can extend beyond industrial tracking use cases, bringing even more opportunities for the company and their customers. For example, monitoring asset energy use can help manufacturers move to more efficient and carbon-neutral operations. Companies can do well for their bottom line and do good for the environment as well.

For more insights on industrial automation, listen to our podcast: Digital Transformation for SIs: Think Big, Start Small.

 

Edited by Georganne Benesch, Associate Editorial Director for insight.tech.

IoT and OT Security: Decreasing the Attack Surface

When it comes to IT, everyone knows that cybersecurity is crucial; you leave data unprotected at your peril. But what about OT? The boundary between IT networks and OT networks isn’t as distinct as it once was, and that means protecting your OT is now also incredibly important. Think of the environments where machines are linked to physical safely, like factory floors—or hospitals. But how does a plant manager go about preventing cybercrime?

Part of the solution may be in FPGAs. And if you’re not already familiar with the term, you will be soon. We’ll talk about FPGAs, among other things, with Louis Parks, CEO of Veridify Security, a developer of security IP and tools; and Mark Frost, FPGA Security, Communications, and Configuration Technical Marketing Manager. They’ll discuss the challenges of OT security, the role of FPGAs in addressing those challenges, and even some non-cost options for protecting your OT network right away. Because the vulnerabilities are everywhere, and the bad actors will find them.

What are some of the challenges you see in the security landscape today?

Mark Frost: It’s clear that there’s been a rapid expansion of connectivity between devices. We’re seeing the boundaries of OT and IT networks blurring, and I think many people have just not considered the security implications there, especially of older networks connected to newer ones. The prevailing thought seems to be, “This seems to be working, so everything is okay.” But we’re seeing more and more cyberattacks these days, so it’s something people need to be paying attention to now. 

What makes OT security especially challenging?

Louis Parks: The short answer is that OT networks have been around for decades, but they’ve typically been naturally air-gapped, or disconnected, from the outside world; they’re running buildings, industrial sites, etc. On the other side of the picture, IT networks have always been developed and defined in a very secure fashion—firewalls, VPNs, malware detection—because of the perceived value of the data in HR, accounting, patient records, etc.

The challenge is that we are all looking to better utilize platforms, buildings, industrial PLCs, etc., so these things are now being connected to IT and OT networks for better visibility. I want to look at my building in Chicago from San Francisco or from New York. Now you’re connecting a very secure platform, your IT network, to a very insecure platform, your OT network. You’re increasing the attack surface, and that’s all a hacker really needs.

The other challenge is that, unlike the very homogenous IT environment—a Windows, a Linux, an Apple environment—in the building world there are many different protocols from many different vendors. Also, you’re working on 32-bit or smaller devices that have little or no room for security, and yet are gateways into the system now.

Why do the solutions available today fall short when it comes to OT?

Louis Parks: What are the problems? First of all, at a very high level there could be two really different goals. In the IT space the goal of cybersecurity is to protect data and keep the devices on the system under control. In the OT world the goal might just be to keep things functioning—think of a hospital. In a utility operating in an OT world it could be safety. IT security is a pretty mature market space. So guess what? A lot of the OT cybersecurity solutions we see come from the IT market space, and there’s a divergence between what the IT products that are entering the OT space are made to do, versus what the OT world actually needs.

I want to add the important point that anything you’re doing to secure your network is a good thing. But the typical security tools we see are primarily network based; in the IT world it’s pretty important that an IT director or CESO knows if you brought a device from home and plugged it into the network. A big no-no in a lot of operations. In the OT world they’re not really thinking about people bringing thermostats from home and plugging them in.

The IT tools now being used typically do give you visibility, which is a good thing. They give you monitoring, detection, and alerts; but they’re not protecting the data—because nobody would think of transmitting open text on an IT network—and they’re not stopping attacks. Also, if you do learn of an attack, in the IT world you have network people, IT people, sitting there ready to respond. In the OT world you may be calling a plant or building manager and saying, “Hey, on the 23rd floor we see unidentified data traffic on your HVAC system.” Not really actionable by them.

“On the #IT side: patches, firmware updates—those are weekly events. In the #OT world in some cases they’re nonexistent. So the ability to move the processing to the edge with an #FPGA is huge” – Louis Parks, @Veridify via @insightdottech

Please explain what FPGAs are and the role they play here.

Mark Frost: FPGA stands for Field-Programmable Gate Array. It’s a bit of custom hardware that you can program and set up in certain ways. We see use cases in very high-speed applications where people have got super high-speed data they want to process, or in applications where you need very low latency or high determinism. Often industrial applications will have those particular requirements.

Also, FPGA is really good for custom IO. For example, if you want to interface to this MRI machine over here and this motor drive over there, you can’t buy something off the shelf to do that; that kind of interfacing application needs some custom hardware, and that’s where FPGAs really shine.

We see them across all the applications, but again, particularly in the industrial space. In my group we’ve tried to think about how FPGAs can be suitable in this application, so some of our solutions have an industrial bent to them. We’ll think about things like functional-safety applications, and also longevity; OT networks are often designed and installed to last for 20 years. And the nice thing about the FPGA is that you can update it in the field; should some security hole be found, you can update that in the FPGA as well.

Louis Parks: On the IT side: patches, firmware updates—those are weekly events. In the OT world in some cases they’re nonexistent. So the ability to move the processing to the edge with an FPGA is huge. And that’s one of the powers of an Intel® FPGA—we don’t have to guess at everything today and just hope we’re good for the next 10, 15 years. We can address it.

What security strategies are you seeing out there?

Mark Frost: In the past, FPGA people have tended to rely on a security concept that is “security-through-obscurity.” FPGA was quite a niche product then, and there was no real published data about, say, how to properly configure the devices. However, there’s been massive growth recently, and people using FPGA devices now really need to start considering their security policies.

But it’s kind of mixed. Some people have gone to town, and they tend to be the ones who have really big security teams to work with. We have other customers with really small teams—maybe they just have one engineer to do everything. So the question is, how do we make it easier for them to start implementing some basic security features?

Louis Parks: Another issue we see is that the building or plant manager responsible for the system may not have the security background for protecting data that the ITs have. But the IT side may not see it as their purview to protect the HVAC system.

Another thing is that network segmentation—which is a common response from these network tools—works well in the IT world: I’ve got a bad data situation on a server here, and I can isolate it until I either replace the server or move the operations over. But if it’s operating a portion of a hospital, I may not be able to isolate it the same way.

So our focus at Veridify has been to take something like an Intel® FPGA, and provide security at the edge to protect the devices. We are also trying to give a proactive solution that doesn’t require the replacement of previously installed technology. An Intel® FPGA running our technology can be placed in front of a device as a security gateway, providing all of the authentication and data encryption you’d expect on an IT network, but running it almost like a VPN over an OT network.

How do Intel® FPGAs help support IoT security efforts?

Mark Frost: Our main task here is as an enabler. We’re trying to be a jack-of-all-trades across all these different verticals, so our devices are designed for many markets. We try to think about basic device features that will support security—that foundational base—that then people like Louis and his team can plug into.

But we have to do the right thing in the foundational base; we have to have the right hooks into the device. We have to think about things like functional safety-data packages, for example; about specific silicon features, real-time processing, and all this other stuff that Veridify can then build upon.

Louis Parks: Intel has a focus on security, on securing firmware data—things running on the FPGA. We then extend that by looking at how a device interacts with the devices around it, which is our focus. That communication between devices creates, in essence, what we often think of as the IoT.

How can organizations be successful at addressing OT networks?

Louis Parks: There is a range of monitoring tools out there that will give you the ability to look at your network, and that network-level strategy will give you some capability. There are also protocols out there that do add security; but some of those can be difficult to implement, because implementation or management isn’t necessarily seen as a priority for them.

Ours is a device-level focus; we’ve basically packaged cybersecurity in a box. When you plug in one of our edge devices, it auto-onboards. Recognizing that there’s limited availability of IT and cyber skills—particularly in the field or at the edge—we’ve done a zero-touch process. With Intel as a partner, that has been our focus.

But there are some non-cost things you can do today. Think about: Where are my risks? What would the risk be if somebody entered this part of my network? Is that critical or not? So make an evaluation. Do you have a backup of your OT network—your building system, your plant/factory? Nobody would ever think of not having an IT-network backup.

You mentioned a partnership with Intel; what has been the value of that relationship?

Louis Parks: We have a lot of expertise—my partners are mathematician cryptographers—so we bring that, plus engineering to the lab. But our product, DOME, came into being because Intel came to us and said, “There is a challenge in how devices at the edge of a network are managed, and we think you have a platform that could solve it.” So they not only bring us to opportunities and sectors, but, more importantly, they expose us to the issues that we then have to address.

And there’s no substitution for the reach and the depth of the Intel team. Their support in developing protocols, in developing solutions, and in helping us bring those to the market space—it’s invaluable. Thank you, Mark!

Mark Frost: You’re welcome. And, from our point of view, our primary aim is to sell silicon. We rely on partners like Veridify, because we can’t do that without these really cool solutions that appeal to the marketplace. We do what we can to help extend the reach of Veridify into these global markets through our sales networks and our channel networks, but it’s the work of these guys and their solution that’s the exciting part, really.

Any final thoughts you’d like to leave us with?

Louis Parks: I think everybody should be thinking about security. Unfortunately, security threats are a potential in the world we live in. I think people should look for solutions, and understand not only what those solutions can do for them, but also their own ability to use and manage them. Also, no single solution is going to do it all. So even when you’re successful, please keep working, keep looking; this is an ongoing process.

Mark Frost: I agree—don’t ignore security stuff. Things as simple as authenticating and encrypting the configuration data for your FPGA are two very simple things to do that could make a huge difference to the security of your FPGA implementation. Many of the most high-profile security breaches we’ve seen in the past were quite innocuous at the start, and still many people are thinking, “It’s not going to happen to me.” We’re here to help.

Related Content

To learn more about OT security, listen to Demystifying OT and IoT Security and FPGAs: With Veridify. For the latest innovations from Veridify, follow them on Twitter at @Veridify and on LinkedIn.

 

This article was edited by Erin Noble, copy editor.

The Recipe for AI in the Food Industry: With PreciTaste

Operating a quick-service restaurant is not for the faint of heart. Whether it’s ensuring inventories are sufficient, kitchens are suitably staffed, fickle customers are satisfied, or meal quality is consistent across multiple locations, food service is one industry in need of a ready solution that can address these challenges.

In this podcast, we discuss why AI may be the ideal answer for overstretched restaurants. Specifically, we dive into how restaurants can use cloud vision AI platforms to guarantee only the freshest food is served. In addition, we explore how AI can help transform restaurants into efficient, data-driven operations capable of ensuring meal order accuracy, reducing kitchen stress, and seamlessly integrating with third-party delivery services.

Listen Here

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Our Guest: PreciTaste

Our guest this episode is Hauke Feddersen, Vice President of Operations at PreciTaste, a smart software automation provider.

Prior to joining PreciTaste, Hauke was Director of Procurement and Supply Chain for the major coffee roaster Tchibo Coffee Service, and Managing Director for global chocolate company Wiebold Confiserie.

Podcast Topics

Hauke answers our questions about:

  • (3:40) Demand for AI in the food service industry
  • (6:10) New expectations from customers
  • (7:59) Integrating with third-party delivery services
  • (11:00) Implementing AI into a quick-service restaurant (QSR)
  • (15:23) Taking an edge computing and cloud approach
  • (19:20) QSRs that have implemented AI-based solutions
  • (24:08) Future use cases of AI in restaurants

Related Content

To learn more about AI in the food service industry, read When the Customer Experience Feels Deeply Human. For the latest innovations from PreciTaste, follow them on LinkedIn.

Transcript

Christina Cardoza: Hello, and welcome to the IoT Chat, where we explore the latest developments in the Internet of Things. I’m your host, Christina Cardoza, Associate Editorial Director of insight.tech, and today we’ll be serving up AI in the food industry, with Hauke Feddersen from PreciTaste. But before we get started, Hauke, welcome to the show.

Hauke Feddersen: It’s great to be here. Thank you for having me.

Christina Cardoza: What can you tell us about yourself and the company, PreciTaste?

Hauke Feddersen: Well, PreciTaste is first to market with visioning AI management for the chain restaurant industry. Mainly fast food restaurants—who don’t like to be called fast food, because it’s not the food that is fast, it’s the service that is fast. That’s why I’ll be referring to them as the QSRs, the quick service restaurants. And PreciTaste, since 10 years has been developing vision-AI solutions to make sure food reaches customers fresher and faster.

We do that by installing ordinary security cameras or 3D cameras in restaurants to see how much demand is there, how many customers are ready to order, how many cars are in the drive-through. And we’re in the back end of the kitchen in the back of house to see how much inventory is available, how many fries are there, how many burger patties, how many chicken nuggets. And then we blend those two together: we know what they need, we know what they have, blend them together, and that tells them what they should be producing right now in order to serve food fast and fresh to customers in drive-through delivery and in the dining room.

Christina Cardoza: I’m excited to learn more about that. But what’s your role in the company and in making AI happen in the food service industry?

Hauke Feddersen: As VP of Operations, I think my job is one of the coolest in the industry. I go in with my team of project managers, and we identify which processes of the customer’s operation can be digitalized, can be uploaded into our edge AI management platform. Meaning, the employees have the know-how of what to do all in their heads, but in the end of the day they’re leaving. So, how can we integrate most of those processes into the computer brain that remains in the restaurant?

And I like to see my team as the paratroopers: we get into the operations, and we find out—with years and years of experience in the fast food industry—we find out how many processes could potentially go wrong and where the best start for AI management for this particular customer is. And those customers are the largest chains in the business; four of the six largest QSR chains are utilizing our technology.

Christina Cardoza: Well, sounds like a very important and big job. You know, over the last couple of years, I think the food service industry was one of the most disrupted or impacted by everything that was happening in the world. They had a slowdown in customers coming to them, and then they had a rapid increase in people coming into restaurants or going through fast food lanes, things like that.

But also, this idea of bringing AI to help manage how people are coming back to the restaurants, people coming back to the food service, to make operations more efficient is a really interesting idea. When you think of AI, you don’t typically think restaurants or food service. So can you talk a little bit about what’s driving this demand for AI in quick service restaurants, or the food service industry?

Hauke Feddersen: I’m a firm believer in the fact that there can only be a solution if there’s a problem. And this industry is facing problems; you’ve mentioned most of them. There is a strong demand for labor that is still unmet in this niche part of the industry where not everybody wants to work, and there is a lot of labor churn of employees leaving from one place to go to the next. And the churn, especially, brings with it the fact that a lot of established best practices, a lot of established know-how, tends to get lost.

But also you mentioned the demand-shift patterns over the last two years, two and a half years since the beginning of the pandemic. They were tremendous, and it is very difficult for operators in the kitchen with very limited data. They basically don’t have windows, they don’t even see what’s happening out there. Their only window into the reality out there is the kitchen information system, the KDS system, that tells them what has been ordered in the past, but they don’t have a system that forecasts what will happen very soon. How many people are there? How many cars are there?

So we are turning restaurants into data-driven operations. AI is incredibly good at solving an equation with almost unlimited variables—whether traffic patterns, historical sales, the sales of the last hour, the sales of the last days, etc.—to really predict that demand better than any human could, and to help the kitchen crew by taking this cognitive load off them and making sure that the individual station that has to hold inventory, hold food, basically just has to do what’s on the screen and follow the screen.

Christina Cardoza: Yeah. In addition to the labor issues that restaurants are facing today, I think there’s also new demands or expectations from customers given the last couple of years—what they expect from their food service or from the quality of their restaurant they go to. And when some of these are changed—you’re talking about, they are having to keep hiring and retrain new staff—I know customers, when they go to one restaurant and then a different location, they expect the quality and the service and the food to all be the same as the first place they went. So, talk about some of the demands that customers have that’s just adding more to the challenges and complexity in the food industry.

Hauke Feddersen: I love one point that you’re raising: customers in this industry segment, they expect quality to be very, very homogeneous. They expect the same quality here that they expected there. That goes for the ingredients, for the food, as well as for the service.

And let’s isolate this one point, the shift in demand pattern. So much more delivery is taking place right now. All of a sudden the customer that used to be standing in front of you is now somewhere, and the food is being delivered to them directly. That puts huge implications on order accuracy. Take McDonald’s for example, the very famous Happy Meal. “Oh sorry, you forgot the Happy Meal for my kids.” “Oh, my apologies. Here’s Happy Meal toy for you.” Everybody happy. But you can’t do that if the customer is 10 miles away and the food has just been delivered. You have to get it right the first time.

That’s why in 2020 we launched a new tool in addition to our QSR brain platform—the auto-accuracy verification, where cameras mounted to the ceiling see what is happening in the restaurant, they see what is being added to that bag, and they can see if the Happy Meal toy is missing or if it has been put into the bag, and they see that the correct bag is handed out the window to the correct customer or delivery driver.

Christina Cardoza: Yeah, that’s a great point. I know multiple times where I’ve experienced going through a drive-through, I’ve had to actually get out because the order was wrong. So anything that makes sure that it’s accurate and gets out the door fast is a win for me. But I’m curious, in addition to the delivery aspect of it, there’s also all of these third-party delivery applications and services out there in the last couple of years—Uber Eats, DoorDash—so many different ways beyond just the restaurant that people can now get their food. So, is that also making things more difficult for restaurant operations, having to integrate with some third-party delivery services?

Hauke Feddersen: Absolutely. There are some great applications that try to harmonize the data streams going into the restaurant. There are some that go exclusively with one delivery company, and there are others that try to play all of them at the same time and use DoorDash, Grubhub, Uber Eats, and all of the others.

One big change that it means for the restaurants that few people see: it changes the customer as it’s perceived by the restaurant. A delivery customer is not necessarily your customer: if you have a restaurant, you don’t know that person. It’s anonymized by the platform; meaning, from knowing your customer and having a direct interaction, owning the entire customer experience from order to delivery, all of a sudden those restaurants are reduced to a part in the middle, and the feedback is prompt and it’s expensive. The refunds to platforms like Uber Eats for inaccurate orders, for “I got the wrong order,” or “Something was missing,” are very, very severe.

And therefore the biggest change that we can make in order to help restaurant crews, stressed restaurant crews—and I’ve spent a good time, all my life now, in the kitchen itself; it is a stressful environment, where it’s sometimes close to magic that the teams are able to churn out the amount of meals in one hour, and have them all delivered, and have them all reach the right customer. The best thing that we can do for them is reducing the stress in the kitchen, reducing the cognitive load, making sure that the processes flow, that inventory is available at all times, and that this very well-oiled machine doesn’t stop.

Our board member James Floyd from Cleveland Avenue, he was 32 years Director of Innovation at McDonald’s, and he stresses this point every time I speak with him. He says, “If you make sure that the job gets easier, then the quality in regards to accuracy will improve automatically.”

Christina Cardoza: I like what you said with the delivery drivers: it now changes who the customer really is. And I think it also changes how the customers perceive their restaurant. If they get a bad delivery they might associate that with the chain itself, when really it may be the delivery driver.

So, going back to what you said in your introduction, “You can’t have a solution without a problem,” I think it’s very evident that there are multiple problems and challenges that the restaurant industry is facing, that AI is coming in to help smooth things out and improve those operations. So let’s talk about how you actually get AI implemented into a restaurant. You mentioned you guys have developed cameras that help with accuracy. What other types of investments or technology does it take to implement AI in the food service industry?

Hauke Feddersen: Important question, because this is a nickel-and-dime business. There is not a lot of money to be wasted, therefore the investments need to be targeted and solution oriented. The KPI improvements must be real for the customers. PreciTaste has been in this business for over 10 years. When we started there were no cloud-AI platforms; there were no cloud-vision AI platforms for a few more years. We had to be extremely frugal about hardware from the beginning on.

And we are strong believers in edge AI; everything that we do runs on small form factor computers like the Intel® NUC in the restaurant. For several reasons: one, because of price. We intend to have the fully fledged solution installed—and the installation in the continental United States, for example, is an important aspect as well, done through our partner network—we try to have it installed for between $2,000 and $5,000 max, including all the cameras and all the edge devices and all the networking kit that is required to make sure that our customers get that KPI improvement much earlier, and that return on invest that they’re seeking when investing in a solution like this. So, very, very little CapEx and software-as-a-service fee to make sure that the AI can continue to learn and can continue to improve.

Christina Cardoza: So, these cameras and equipment being set up in order to keep an eye on everything and alert managers if anything goes wrong, are these existing technology or cameras that the restaurant already has, or to do this do you really need to get a new system, to invest in new technology?

Hauke Feddersen: Very good point. If security cameras are already installed that are TSP compliant, meaning IP cameras, then we absolutely love using their video streams. Vision AI does not need perfect imagery; very few pixels are actually sufficient to run very sophisticated models. Our model is always, what the human eye can see we can teach the computer to see. And then as soon as this data is digitalized, as soon as what we see is transferred into integer values and into bits and bytes, then we upload that into the brain part of our edge AI installation, and that then makes the decisions, that makes the predictions based on what it has seen.

And the role of edge AI in this part is so very important for multiple reasons. One: cost. Cloud-AI platforms tend to be very, very expensive over time. Second: the seamless integration and the low-latency inference that we get from these devices independent of internet; we’re just offline first. Even if you cut the internet, our solution will continue to run exactly like before.

And the third, very important aspect: personal identifiable information, GDPR, and the California Data Protection Act limit what you can do with video signals. And we mount the edge device that captures data from the security camera—ordinary security camera—within a few feet of the device. So the vision data, the PII part, is thrown away immediately, and the only thing that we send over is: there are 6 people waiting to order; there are 12 cars in the drive-through, 2 of them have ordered already. Only these integer values are persistent and transmitted. No PII is in any shape or form saved to make sure that the customers’ and the crews’ data is safe.

Christina Cardoza: And everybody wants this data to make changes as fast as possible in real time. Like you said, if something’s going out with a Happy Meal without a Happy Meal toy, you need to be able to catch that right away so that it doesn’t actually make it out to the customer before putting that in. And so, is that also one of the big advantages of edge computing over the cloud? Is that it gives you these results much faster and much closer to real time than processing it and sending it to the cloud would?

Hauke Feddersen: Absolutely. Super low latency. For everything that has to do with volumetric information of, for example, liquids, or solids that are mixed in liquids—like salsas and sauces, for example.

(On screen: Intel® RealSense hardware device)

we rely on 3D sensing like, for example, the Intel RealSense. I’m absolutely amazed by the quality of this very inexpensive piece of hardware. And we can 3D sense volumetric info not for a singular point, but for the entire pan that the inventory is held in. To have scary good inventory information on all ingredients—whether they be pieces, whether they be volumetric, whether they be liquids—we just know exactly how much is present and how much is sold how fast to establish demand patterns just from inventory depletion.

Christina Cardoza: Yeah, and that piece of hardware you just showed is so small and compact that I can see getting it up—it’s not a room problem, and it’s not intrusive or aesthetically displeasing in any way.

(On screen: Intel® RealSense hardware device)

Hauke Feddersen: Customers don’t even see that we’re installed in those locations. You mentioned the existing security cameras; if we can’t tap into existing security cameras we’ll just buy the same ones and mount them directly next to it, so that nobody can tell which one is actually for this one solution. It’s very, very invisible.

And in the beginning of each project we always have a passive phase, in which we capture—this can only be a few days, or it can be a week or two—where we capture, how well is the restaurant performing without our help? And then as soon as we switch on our software suite, then we compare to benchmark, and we compare to how good was it before and how good is it now with the AI support. And that’s actually our biggest selling argument of all, to just show, “This was before, and this is now.” Always worked.

Christina Cardoza: Yeah, I think that continuous learning and continuous improvement is really important in today’s modern world. So, we’ve been talking about the benefits of edge computing over cloud; does the company use cloud at all? Or is it strictly an edge-computing approach?

Hauke Feddersen: There are a lot of use cases where the cloud just excels. We have single sign-on to our reporting dashboards with the big platforms, Microsoft Azure for example, that is being utilized by our customers. We make extensive use of BI platforms, such as Power BI, to visualize the data that we gather because the dashboards always go—they have three important aspects that they need to supply. One: information that you didn’t have before; it must tell you something about your restaurant that wasn’t there before. Second: it needs to pitch you against you-two-weeks-ago. This benchmarking against yourself—how has something improved?

And the third part, that I like the most: we are distributed through franchise networks; those are companies that do something extremely similar, but do it in a slightly different way. So, where do we see best practices? Where do we see restaurants that excel, and what led them there? How were they able to improve freshness, improve the sell-through numbers, improve customers per hour, etc.? And have that mimicked on the dashboard. And all of that is happening in the cloud, as well as the AI management; so, redeploying new models every week to our solutions, for that we utilize the cloud extensively.

Christina Cardoza: I’d love to get some real-world examples of how this is actually happening, or how PreciTaste is actually helping restaurants in the food service industry. Do you have any use cases or customer examples you can share with us?

Hauke Feddersen: My favorite one is the Chipotle application that was presented at the Intel Innovation Event on the keynote stage, together with Pat Gelsinger, the CEO of Intel, and Ria Cheruvu. It’s about inventory sensing at the front-of-house makeline, as well as the digital makeline in the back of house that is used for delivery orders. Always sensing how much inventory is present, how fast is the inventory depleting, and then advising the crew on what to cook when, next.

For example, the chicken. And Chipotle runs an amazing operation—scratch kitchen at its finest. Raw ingredients being cut, being spiced, be cooked, being marinated in the restaurant itself. They start with raw avocados and raw tomatoes in the morning to make their delicious guacamole. But, for example, the chicken process—just because it’s so artisanal, so scratch kitchen—takes them 25 minutes from the instruction to the crew member, “Please make chicken now,” to the chicken hitting the front-of-house makeline. So you have to know 25 minutes in advance when you need to restock, and the demand patterns throughout the day vary.

So, lunchtime: a full pan means you have to cook right away; an hour later half a pan means you can leave it there for another 10, 15 minutes, it’s still great food. And please cook something else first, and the chicken only comes in another 20 minutes. So, the AI is just very, very good at predicting what will happen, and helping the crew towards getting the point just right, so they never stock out but they can serve the freshest food that is possible to be served.

Christina Cardoza: Yeah, I love that it’s not only improving operations within the restaurant, but it’s helping make sure the highest quality product goes out to the customers. When you go to some of these quick service restaurants, there’s the stigma that you’re going to be getting food that’s been sitting there all day: it’s stale or not fresh. And this is really making sure that people are getting—the restaurant’s using quality ingredients, and people are getting quality food at the end of it.

And you mentioned you guys use Intel NUCs to get some of this done and to make the edge-computing aspect of all this happen. I should mention the “IoT Chat” and insight.tech as a whole, we are sponsored by Intel. But, would love to hear more about the value of working with Intel and its technology.

Hauke Feddersen: The Intel NUC 12th Generation is a powerhouse in the tiniest imaginable form factor. We’re running two vision-AI streams, inference on two live-AI streams, with 25 frames per second on one of these tiny edge devices in the restaurant. They are extremely reliable. We can mount them everywhere, even if the restaurant doesn’t have a server closet or doesn’t have an a real office, a proper one. And I just really like working with those. Same goes for the Intel RealSense already mentioned. But the best part for us about Intel is it’s not just the hardware house. People think it’s all about chips and silicon, the software aspect, and I’ve heard that there are 20,000 software developers doing a great job at Intel; the software aspect is amazing.

OpenVINO has helped us. In the past we were utilizing GPU-heavy edge device systems. So, just one manufacturer making them, very strong GPU force, very little CPU. So, databases, uploads of data—all of that was neglected. And they were quite pricey. Now, through OpenVINO, we can port our models to run on the CPU or the integrated GPU. This just unlocks an abundance of devices that we can potentially use. And, especially in the last two years with the supply chain crisis for digital components, we were able to install restaurants left and right because we weren’t fixed to just one device. We could use every edge device in the market and run our models absolutely independent, whether it has been produced by manufacturer A or manufacturer B.

Christina Cardoza: And talking about OpenVINO, I know in the last year they’ve made huge advancements to the AI toolkit that really just makes these industries become more intelligent, much more accessible, and easier to do. So, PreciTaste—you guys are solving the labor shortages, making sure the food is accurate, all of this stuff helping the restaurant operations. So, where else do you see AI going within the food service industry? Or how do you see this just expanding and improving as time goes on?

Hauke Feddersen: I think we’ll see a lot more implementation: front of house visible to the customer, as well as back of house to optimize processes. It’s about producing more with less: more food with a smaller crew, or with the same size crew that just now does 20% more. And we’ll see the technology being specialized for those kitchen applications that will excel in delivering multiple different food items from one kitchen. So you can have Mexican food paired with Italian food, paired with sushi, paired with wings, delivered with one driver—so that everybody around the table can eat and enjoy the food that they wanted and they won’t be limited to having to pay the delivery fee three times or all get the same.

I think that this industry will get a lot more precise about predictions, and it will work very hard on eliminating what you’ve just stated before—the very stale food that some people still associate the quick service industry with. It will be fresher, food can be more interesting, it doesn’t have to be optimized for shelf life if you have a system that manages the shelf inventory. And it can be optimized for greater taste and greater customer satisfaction. So, I’m—personally as a consumer—very excited about that part as well.

Christina Cardoza: Yeah, absolutely. Well, this has been a great conversation. Unfortunately, we are running out of time, but before we go I just want to throw it back to you one last time. You have any final key thoughts or takeaways you want to leave our listeners with today?

Hauke Feddersen: Well, I’ve listened to a few of your blogs, and a lot of the topics sounded very, very science fiction-y, and the part I like the best is it’s not—this is not science fiction. This is the technology that is out there today, and it’s improving the lives of customers already, unbeknownst to some of them; you don’t even know whether it’s in. What I would love to see in the future is maybe even like a badge outside a restaurant or in your favorite delivery app just saying, “Hey, this is a restaurant that optimizes quality utilizing state-of-the-art vision-AI technology. So don’t hesitate, don’t worry, you can order and you’ll get the best quality from this location every time, because it’s managed by a system that is entirely designed to do just that.”

Christina Cardoza: Yeah, I agree. A badge would be great, because you go to those restaurants and you see they are being powered by AI, you know that you’re going to get quality service, you’re going to get freshest ingredients, it’s going to be a smooth visit. So, absolutely, would love to see that in the future also. So, I want to thank you again for joining the podcast today.

Hauke Feddersen: Thank you very much.

Christina Cardoza: And thanks to our listeners for tuning in. If you liked this podcast, please like, subscribe, rate, review, all of the above, on your favorite streaming platform. And, until next time, this has been the IoT Chat.

The preceding transcript is provided to ensure accessibility and is intended to accurately capture an informal conversation. The transcript may contain improper uses of trademarked terms and as such should not be used for any other purposes. For more information, please see the Intel® trademark information.

This transcript was edited by Erin Noble, copy editor.

AP Automation Speeds Payments and Digital Transformations

Data processing automation has seen numerous advancements in recent years—in applications as diverse as autonomous vehicles, eldercare nutrition, smart self-checkout, and factory automation. But certain data management workflows remain stubbornly manual.

A prime example is accounts payable (AP) invoice processing. The AP department is responsible for several critical, time-sensitive businesss functions such as receiving and reviewing incoming invoices, validating invoices and scheduling payments, and entering financial data into the enterprise resource planning (ERP) system. Yet in enterprises all over the world, AP teams still do much of this work by hand.

For businesses committed to digital transformation, it’s a frustrating situation—and a costly one.

“If you’re processing AP invoices manually, you’re not only spending a lot of time and effort on the work itself, but you’re also making mistakes,” says Anil Nair, Founder and CEO of GIBots, a provider of AI data processing automation solutions. “That gets expensive, in particular when you factor in penalties for past-due payments.”

In addition to the direct costs of processing invoices manually, there is a business intelligence cost as well.

“Without control over AP data, organizations don’t have a real-time picture of their finances. That makes it difficult for leadership to make fully informed, data-based decisions,” Nair explains.

Enterprises are aware of these problems, of course. But AP automation is easier said than done. Optical character recognition (OCR) technologies have historically been far too inaccurate for automated invoice processing. Modern GPU-based OCR systems offer one possible option, but they tend to be slow and expensive.

But advancements in AI and ML, along with next-generation CPUs built for computer vision tasks, enable a new breed of data processing automation solutions. These efficient, cost-effective systems promise to bring AP invoice processing into the 21st century—and deliver a host of benefits to companies and their suppliers.

The Key to No-Code AP Automation

Effective AP automation is the result of combining AI/ML-based OCR and CPUs designed to handle visual processing workloads. GIBots’ DigiDoc AP automation solution, for example, uses proprietary OCR algorithms that run on Intel® CPUs, which can optimize computer vision inferencing.

The resulting solution is faster, more accurate, and more cost-effective than older versions of OCR or current GPU-based systems—and is reliable enough to enable no-code deployments for end users, according to Nair.

Advancements in #AI and #ML, along with next-generation CPUs built for #ComputerVision tasks, enable a new breed of data processing automation solutions. @Gi_Bots via @insightdottech

In practice, the system is also very easy for AP teams to use. It captures a photo of an invoice or extracts invoice data from an email attachment, and then sends the data to a secure cloud environment for validation and processing. End users can access the results via a web portal or their organization’s own ERP system.

The seamlessness of the workflow is the result of extensive development and testing. Nair cites GIBots’ technology partnership with Intel as a major factor in their success.

“We spent months with Intel’s technical teams fine-tuning the algorithms and optimizing the platform’s performance. Intel has very high standards for efficiency, and set ambitious targets duing this process. That was the biggest factor in the success of our initial development work,” he explains.

The resulting solution has proven to be highly accurate in deployment—even when faced with complex data processing tasks.

Government Achieves 90% Straight-Through Processing

GIBots’ experience with a government in Europe is a case in point.

The government’s AP team needed to process a steady stream of invoices coming in from mulitple vendors in different countries. Due to oversight and compliance requirements, invoice validation was complicated. Nearly 60 business rules needed to be applied to each invoice entering the system. Adding to the difficulty was the international nature of the work: The invoices were arriving in different languages, currencies, exchange rates, and even data formats.

GIBots implemented its AP automation solution and integrated it with the government’s IT infrastructure and ERP system. The system was set up to identify invoices sent to specific email inboxes, extract information from the attached invoice, validate it using the government’s extensive business rules, and push the data to the ERP system.

The result was automated invoice processing that surpassed expectations for speed and accuracy. “As soon as a vendor’s email comes in with an invoice, the ERP system is ready for payment in a couple of minutes,” says Nair, adding, “Over 90% of new invoices are now handled via straight-through processing.”

The Future of AP Automation

The benefits of AP automation are quantifiable—and impressive. Switching from manual to automated invoice processing can result in cost savings of 78% and can shorten the average invoice processing time from 8.3 days to 2.9 days.

Vendors, of course, appreciate faster payment; and everyone benefits from improved trust, better business relationships, and an increased speed of doing business. More efficient invoice processing also reduces the risk of costly overdue payments, while automation ensures traceability, which helps to combat fraud.

But the most important benefits of automated invoice processing are yet to come, says Nair: “When AP teams are freed up from doing repetive, manual processing work, they can turn their energy to solving bigger problems. And when decision-makers have a clearer picture of their organization’s finances, they can make smarter choices and reduce risk around cash-flow—which is especially important during turbulent economic times.”

Perhaps most tantalizingly, Nair sees AP automation as something that will help businesses of all sizes. “Large enterprises have already moved toward data processing automation. But as affordable, no-code solutions come online, we’re going to see smaller, growing enterprises benefit from AP automation as well,” he says.

 

This article was edited by Christina Cardoza, Associate Editorial Director for insight.tech.

Digital Displays Enrich the Hybrid Workplace Experience

“I’m so excited to go into the office and sit in a conference room,” said no employee ever. Yet, the digital transformation of the workplace has focused primarily on facilitating meetings. While Microsoft Teams, Zoom, and Webex effectively connect distributed teams, the modern workplace needs more than video conferencing. Today’s offices need solutions that engage employees even before they enter the building.

“It’s been proven that employees can be productive when working from home,” says Mark Tildesley, Enterprise Director for Clevertouch Technologies, a provider of digital display screens and smart space technology. “So when you go to the office, it needs to be an occasion, and a place for collaboration. You want employees to say, ‘I’m excited I’m going to the office today.’”

Meeting technology is foundational, providing equity, but it’s merely the base. “You should expect to push a button and have it work without any issues,” says Tildesley. “It’s like getting excited because your lights work.”

Organizations can and should do more to bring offices alive, engaging coworkers to connect across devices. The challenge is that companies often don’t know where to start. They want better hybrid workplaces, but they aren’t aware of what’s possible.

“Henry Ford said if he had asked people what they wanted, they’d have said faster horses,” says Tildesley. “Companies are in this same situation. That’s where the technology supplier and the integrator come in. The end user of the technology isn’t the IT manager and it’s not the CEO; it’s the people at the desks. We ask, ‘What do you want them to do? Be more creative? More productive? More efficient? How do you want to support them when they’re together in the building?’”

Innovation Starts with Digital Display Screens

To energize its workforce, a large UK retailer deployed Clevertouch Solutions for Cloud and PC in its offices and operations centers. The company came to Clevertouch because they wanted a simple-to-use one-touch meeting room. “That’s what they thought they wanted,” says Tildesley. “We said, ‘we can build that, but let’s talk about what else you might want in your workplace and how else you might want employees to work.’”

Clevertouch deployed smart spaces that connect the company’s entire building with digital signage, creating a more energizing and productive environment (Video 1). In the reception area, LED video wall displays greet employees and guests with vibrant branding content. Visitors check in at a 10-inch touch screen that captures their information. Signage kiosks offer QR codes that send wayfinding information to smart phones. Employees can check work and meeting space availability from their own devices, book a desk or room, and host virtual meeting attendees on dual displays. Intelligent environmental sensors allow users to adjust the room temperature. The IT team can send alerts and information to all connected devices. And users can order lunch or coffee.

Video 1: Digital display screens help organizations connect employees, visitors, and customers with engaging content and capabilities. (Source: Clevertouch)

The #SinglePlatform solution connects the company’s head office, operation centers, and #retail environments. @myClevertouch via @insightdottech

The single platform solution connects the company’s head office, operation centers, and retail environments. “If you worked in one of their stores and you had to go to the operation center, you knew how the tech worked,” says Tildesley.

Creating Smart Spaces of the Future

Clevertouch leverages the partnership ecosystem to reimagine what’s possible. The company uses DisplayNote and Logitech Inc technology to put together end-to-end scalable systems that can evolve and grow, serving different functions as a company’s needs and objectives shift. Systems are loaded with Clevertouch Live, the company’s signage software platform that supports and connects all devices. And digital display screens run on Intel® Open Pluggable Specification (Intel® OPS) processors that standardize the system architecture.

“Using Intel OPS allows us and our partners to say to the end user, ‘How do you really want to work? You don’t just have meetings 10 hours a day, what else do you want to do in that room?’” says Tildesley. “We bring the meeting room to life the rest of the day, and Intel is an incredibly important part of that.”

Tildesley predicts that the workplace of the future will be potentially unrecognizable from today’s offices. “People are rushing to create a modern workplace and they’ve still got rows of cubicles,” he says. “Fundamentally, it’s the same as an office was 30 years ago. I think the workers aren’t going to want to work in that environment. Work isn’t where you go, work is what you do. People want to go to somewhere they can collaborate and be creative. The office should be an exciting destination with more and more automation of basic tasks. And the tech itself should merely be a means to an end.”

A Prescription for Medical Devices: Embedded Edge Computing

When the team at Dysis Medical wanted to develop smart medical devices that would help physicians detect cervical cancer more easily, they knew they needed a powerful computer to run the underlying software. While computing power was key, Dysis also needed a machine small enough to be wheeled into consulting rooms. The Intel® NUC (Next Unit of Computing) checked off both requirements perfectly, says Jonathan Smith, CEO of Simply NUC, Ltd., a company that customizes embedded mini-PC solutions for its clients.

Today, physicians use NUC-powered Dysis colposcopes, devices used for detailed cervical examinations, to thoroughly map the cervix. Cervical mapping highlights lesions that traditional manual examinations might miss, a critical factor in early detection of cancers. The imaging platforms—Dysis View and Dysis Ultra—help physicians determine treatment options with greater confidence.

Portable and Powerful Embedded Edge Computing

Dysis is not alone in its search for portable computing solutions. Most smart medical devices need some form of computing power to operate the machine and manage the generated data. “A tower PC is large and has to sit under a desk with long cables that need to extend to a monitor and peripherals. It’s just not conducive to portability,” Smith says.

At four-by-four inches and less than two inches tall, the Intel NUC is truly a small form factor as compared to the traditional tower PC. It provides a much smaller footprint without compromising computing capability. Using the NUC, medical devices can be reduced in size. As a result, the devices can be easily moved around in hospitals and other healthcare settings.

Healthcare facilities also need smart medical devices to be reliable, given that patient diagnoses and well-being are on the line. “The equipment needs to do the job right at the precise time that the physician needs it to do it,” Smith says. Another critical factor for such computers is security at the embedded edge. Personal health information (PHI) is sensitive, so the NUC has security built in. Technologies like Intel vPro® and Intel® Trusted Platform Module (TPM) help IT to encrypt sensitive data and manage and secure devices remotely, which gives businesses peace of mind.

#Healthcare facilities also need smart #MedicalDevices to be reliable, given that patient diagnoses and well-being are on the line. @SimplyNUC via @insightdottech

Custom Embedded Solutions

Simply NUC functions as a systems integrator, working with clients like Dysis to develop custom solutions for the products they have in mind. Dysis, for example, needed embedded computing power, a custom system configuration, and to run their branded software under the hood.

“We have the ability to not only provide a wide variety of mini-PC models, but also the expertise to customize any hardware configurations and manage the software images our customers require,” Smith says. “Customers value us as their one-stop shop. Each one has different needs, whether related to the operating system, specific I/O ports, or solution accessories. They trust us to carry the load on building the solution, allowing them more focus on delivery, installation, and support of the solution.”

While much of Simply NUC’s business is based on Intel® hardware and technology, the partnership is important in other ways, too. “It is critical to keep pace with changing technology,” Smith says. “Knowing that Intel has a roadmap for next-generation technologies helps us stay ahead and guide our customers as to what is coming up and how they should be specifying and transitioning their solutions.”

The Growth of Embedded Edge Devices

One of Simply NUC’s key markets, embedded devices, is poised for global growth, and the company finds applications for portable embedded edge computing devices in a whole range of sectors—from education to transportation to digital signage, for a variety of use cases.

For example, Simply NUC works with a customer that provides check-in, bag tagging, and weighing solutions for airlines and airports. “We are involved in providing computing power for these automated solutions,” Smith says. Automotive manufacturers also use Simply NUC to power robots. They need computing in a small and mobile form factor on a factory production line.

Smith also expects the demand for NUCs to grow with the advancements of artificial intelligence (AI)-driven devices, as AI algorithms need high-power data processing at the edge, without the bulk. “It’s all about computing in a rugged mini-PC without compromising stability, reliability, and performance,” Smith says.

“We work with our customers and deliver custom solutions. We’re about providing processing power, compactness, and efficiency; these are things that can make a game-changing difference,” Smith says, whether that difference leads to earlier detection of cancer, fewer hiccups at the airport, or a more intelligent factory floor.

 

Edited by Georganne Benesch, Associate Editorial Director for insight.tech.

Cybersecurity Solutions Safeguard the Network Edge

The cyberthreat landscape changes rapidly. With new threats emerging all the time, it’s hard for any organization to effectively defend itself. Often, companies must walk the line between fast and easy vs. robust and comprehensive in their efforts to secure the business without slowing it down in the process.

It doesn’t have to be that way, says Courtney Radke, Field CISO – Retail and Hospitality at Fortinet, a global cybersecurity leader. It is possible to have network performance and efficiency while still maintaining a strong security posture. The trick is making security a priority from the ground up and simplifying management as businesses expand their ecosystem with new branch locations, remote sites, and even home offices.

Too often, security becomes an afterthought in the march toward digital innovation. This leads to “bolt on” cybersecurity solutions as the network expands, which effectively limits a business’ ability to mitigate risk. In highly distributed environments, this also creates complexity, hinders visibility, increases the likelihood of vulnerabilities, and significantly reduces the ROI of technology investments.

But as C-suites and boardrooms become more attuned to cybersecurity needs—often a result of headline-grabbing breaches—organizations are taking a new approach. “They need something smarter, more consolidated,” says Radke. “They need a whole solution set; a platform to solve all the problems they can see today and the ones they can’t even anticipate. And they need it to scale.”

Fortinet addresses these needs with its Secure SD-Branch solution, which takes a platform approach to delivering enterprise-grade networking and security for the branch. By converging network and security through FortiOS, organizations gain access to benefits such as Next-Generation Firewall, Zero Trust Services, IoT protection, and integrated switching and wireless management via FortiLink—all in a single device.

Fortinet Secure SD-Branch also incorporates native software-defined wide area networking (SD-WAN), tightly coupled with next-generation firewall protection, to provide secure, “always-on” connectivity for today’s changing business needs. With templated configurations, zero-touch deployment, and centralized management and visibility, Fortinet Secure SD-Branch is also simple to manage at scale.

As Digital Transformation has made the branch more complex, Fortinet Secure SD-Branch provides comprehensive security at the network edge, and addresses the expanding attack surface, by consolidating network and security within a single platform that provides visibility and protection to the branch and all users and devices connecting to it.

Edge Security at Work

For Checkers Drive-In Restaurants, the SD-Branch approach was just what the company needed to manage its 265 locations across 38 states. Checkers was looking for a solution that could secure its many locations at the edge, scale as the company grows, and deliver centralized visibility. Its legacy SD-WAN platform couldn’t support the organization’s requirements.

The company decided to replace its outdated system with Fortinet SD-Branch’s security-driven networking approach. Specifically, Checkers deployed Fortigate Secure SD-WAN, which combines next-generation firewall with network orchestration and acceleration.

For Checkers, it meant simplified network management with fewer resources—lowering costs and improving productivity.

The proliferation of endpoints, including #PCs, smartphones, and #IoT devices, as well as the convergence of #IT with #OT, has resulted in an “explosion of edges.” @Fortinet via @insightdottech

Cybersecurity for the Expanding Edge

Like Checkers, just about any enterprise with a growing, distributed environment wants scalability and visibility. For many, the proliferation of endpoints, including PCs, smartphones, and IoT devices, as well as the convergence of IT with OT, has resulted in what Radke calls an “explosion of edges,” which strains network resources, lessens security effectiveness, and complicates management.

When organizations turn to Fortinet, Radke says, they are looking for simplified management and better cybersecurity solutions that scale to meet the business. Fortinet’s job is to understand business outcomes that customers seek and enable them while delivering consistent user experiences.

But most important, organizations are looking for stability and resilience. “It’s about maintaining business continuity if the worst were to happen,” says Radke. “How do I continue to meet customer demand? How do I keep my business moving forward? How do I keep pace with the competition in a hyper-competitive market?” Fortinet allows organizations to execute on their business objectives and digitally differentiate themselves securely and with confidence.

Consolidating Security Unifies System Management

Key to Fortinet’s approach is its partnership with Intel. The company uses Intel processors that support the scalability requirements of its solutions. “The beauty of the Intel and Fortinet partnership is scale, and that we’re in so many organizations together,” Radke says.

Together, Fortinet and Intel help customers secure the edges. At the same time, the SD-Branch technology helps lay the foundation for a new security approach often referred to as SASE (Secure Access Service Edge). The model calls for consolidation of cloud-based and WAN security to enable uniform management no matter where users or devices reside.

SD-Branch also sets the stage for moving toward a “Zero Trust” approach, a security framework that acknowledges that securing network egress and ingress is not enough. Lateral movement inside the network must be secured via microsegmentation, identity must be established, and access to resources must be based on least privilege—meaning users get access only to resources required for their roles within the organization.

Fortinet solutions, including the Fortigate NGFW, incorporate threat intelligence from FortiGuard Labs, Fortinet’s cybersecurity threat intelligence organization. FortiGuard Labs continuously monitors the worldwide attack surface using millions of network sensors and hundreds of intelligence-sharing partners to provide timely intelligence, product updates, and help customers better understand and defend their threat landscape.

Fortinet’s portfolio of more than 50 security technologies is designed with integration and automation in mind to share threat intelligence, correlate data, and mitigate threats across any network, endpoint, and cloud in real time. This allows customers to move beyond point products, gaining better ROI on technology investments, and accelerating business outcomes via consolidation and convergence of network and security.

 

Edited by Georganne Benesch, Associate Editorial Director for insight.tech.

Intel Boosts Edge Productivity with Processor Innovations

The Internet of Things has advanced to the point that businesses across all kinds of sectors are realizing its value and looking to reap the benefits. But due to its wide-ranging use cases across industries, optimizing performance, cost, and efficiency has meant intelligent edge and network infrastructure needed to be developed and implemented from the ground up.

Thankfully, there are new and innovative edge-to-cloud platforms reaching the market that are designed to help unify IoT, such as the latest 4th Gen Intel® Xeon® Scalable processors, 13th Gen Intel® Core processors, and Intel Atom® processors x7000E Series—all of which release in first quarter of 2023. These latest releases are designed to incorporate the power, efficiency, security, connectivity, AI abilities, and other features needed to successfully deploy edge solutions, while delivering step-change improvements over previous generations.

4th Gen Intel® Xeon® Scalable Processors Adapt to Workload Consolidation Demands

Originally code-named “Sapphire Rapids,” the 4th Gen Intel® Xeon® Scalable processors are some of the most versatile products available to IoT hardware engineers, AI software developers, and systems architects today. With up to 52 cores, and long-term availability, IoT variants of these processors deliver a 1.33x performance increase compared to their predecessor.

In addition, the latest release features AI inferencing improvements, such as a 3.01x performance increase for image classification and 4.25x increase for object detection, thanks to a built-in AI acceleration engine called Intel® Advanced Matrix Extensions (Intel®AMX). Part of the Intel® Deep Learning Boost (Intel® DL Boost) suite of technologies, AMX is a hardware block designed specifically for matrix multiplication tasks common in AI training and inferencing.

Intel partners are already taking advantage of these new features. For example, leading medical-technology company Siemens Healthineers leverages AMX with the OpenVINO toolkit to improve the accuracy of oncology-radiation imaging diagnostics.

The 4th Gen Intel® Xeon® Scalable processors are some of the most versatile products available to #IoT hardware engineers, #AI software #developers, and systems architects today. @Inteliot via @insightdottech

Of course, one of the primary performance bottlenecks for AI workloads is memory. To ensure IoT developers can maximize the performance of features like AMX, the latest 4th Gen Intel® Xeon® Scalable processors support DDR5 memory, up to 50% more bandwidth vs DDR4. Intel® Resource Director Technology (Intel® RDT) directs traffic coming in from external memory devices, accelerators, and other peripherals to on-chip processing resources so these data flows remain streamlined, while Intel® Scalable I/O Virtualization (Intel® SIOV) enables efficient resource sharing across many virtual machines in workload-consolidation use cases.

All of this is protected by integrated security features—such as Intel® Software Guard Extensions (Intel® SGX), Intel® Total Memory Encryption (Intel® TME), and Intel® Platform Firmware Resilience (Intel® PFR)—that keep the chipsets and their data safe in connected environments.

Closer to Edge with Intel® 13th Generation Core

But as you get closer to industrial IoT controllers and actuators, more tactical solutions may be in order.

For PCs and gateway-class systems, 13th Gen Intel® Core processors (code-named “Raptor Lake”) take a page from the hybrid 12th Gen Intel® Core processors’ microarchitecture. The 13th Gen Intel® Core processors package up to 24 Performance and Efficient cores and 32 threads flanked by Intel® UHD Graphics 770 engine, while the 13th Gen Intel® Core Mobile processors feature up to 14 cores, 20 threads, and Intel® Iris® Xᵉ graphics, media, and display engine.

The 13th Gen Intel® Core processors also go a step further than their predecessor by delivering 1.04x faster single-thread and 1.34x faster multithread gains in a similar 35W to 65W power envelope, while the mobile processors deliver 1.08x faster singe-thread performance and 1.05x faster multithread performance.

Like the new 4th Gen Intel® Xeon® processors, the 13th Gen Intel® Core processors make use of Intel® DL Boost technology, add PCIe 5.0 connectivity, and include DDR5 RAM support to keep data flowing across edge environments. Resources are provisioned across the chip using Intel® Thread Director.

You can find all these capabilities put to work in the real-time, zero-defect manufacturing system of machine-vision solutions company Eigen Innovations, which helps automation companies not only monitor and predict the maintenance needs of process control equipment but also deploy more cameras per processor.

An additional breakthrough for IoT engineers comes with new features like real-time capable 2.5GbE interfaces and Intel® Time Coordinated Computing (Intel® TCC) CPU features that allow devices to delivery deterministic performance in areas like machine control.

Intel Atom® x7000E Processors Power IoT Efficiency

Even closer to (and, in some cases, in) IoT endpoints, Intel® Core processors and Intel Atom® processors x7000E Series (code-named “Alder Lake-N”) have adopted Efficient cores with new instructions for better performance at low-power envelope. Integrating the same Efficient cores as the 12th Gen Intel® Core processors per device, the Alder Lake-N portfolio improves performance across the board, with 1.30x faster single-thread and 1.09x faster multithread performance, 1.68x faster graphics, and 6.85x faster AI inference performance.

With the help of up to 32 Intel® UHD Graphics execution units, that’s enough performance to drive three independent 4K60 displays. Or, thanks to Intel® DL Boost technology and support from Intel® Advanced Vector Extensions 2 (Intel® AVX2), IoT designers can execute deep-learning inference workloads at the edge.

Both 13th Gen Intel® Core processors and Intel Atom® processors x7000E Series support a wide variety of operating systems; work with the Intel® oneAPI Toolkit and the OpenVINO toolkit; and include embedded SKUs and long-term support options. 13th Gen Intel® Core Mobile processors also include select SKUs that support industrial use conditions.

All of this helps lead the next big phase of edge productivity. In the past, foundational solutions were required to reach the performance, efficiency, connectivity, security, and ease of use of edge native applications. To be effective, those solutions couldn’t be adapted from existing ones.

With the introduction of 4th Gen Intel® Xeon® Scalable processors, 13th Gen Intel® Core processors, and Intel Atom® processors x7000E Series, it’s now possible.

To see these processors in action, look for them on display throughout the year from Intel and its ecosystem partners at upcoming tradeshows like CES, Mobile World Congress, embedded world, Hannover Messe, and others—and be sure to check back at insight.tech for the latest launch updates.

 

This article was edited by Christina Cardoza, Associate Editorial Director for insight.tech.